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Hang on Studio Wall
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Peter Smith

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Posted
Sounds like it's still faulty then. Nothing urgent Paul, it can wait. 
Waddesdon Grotesque

Andrew Roles

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Posted
Still dodgy this morning , tried on various browsers. Windows Edge seems to work occasionally but then very very slow, but it's dead as a doornail on the others.

Painters-Online Team

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Thanks to all of Andy's technical know-how which set the technicians on the right path to diagnose the problem, this has now been identified and resolved! Thanks for your help Andy!

Edited
by Painters-Online Team

Alan Bickley

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Well done Andy and the technical team - I’m now receiving notifications again on my gallery posts…
Self Portrait - Pastel Pencils on Grey Mi Tientes Paper - 10th July 2021

Bobbie Matulja

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Posted
I'm not receiving notifications on my gallery posts and I can't access the Studio either.  I reported the problem the day before yesterday, but my issue still isn't resolved.  I can only see my old 2022 subscription details when I access my account on here - although I rang the subscriptions team on Monday, when Tanya assured me I'm definitely paid up by direct debit for The Artist + Studio Membership.  Perhaps my Mac Safari browser is causing the problem?
Self Portrait - Pastel Pencils on Grey Mi Tientes Paper - 10th July 2021

Bobbie Matulja

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Posted
Notifications have just re-appeared.  I still can't access the Studio though - I'm just in a loop I can't get out of if I click the "already a Studio member" option.
With Sarah, Phil, Ellen, Rose the dentist, and the granddaughter whose name I forget.

Robert Jones, NAPA

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I've not received any notification from Gallery posts - said that before, also that it doesn't trouble me, but just to confirm that nothing has changed in that regard - and I don't use the Studio.  I do get newsletters, Dawn's emails, the rather frequent update messages in case there's something I've missed in the last 12 hours or less.  I've checked my profile and so far as I can see am signed up for notifications from the Gallery, but these things remain a mystery to me. By the way, I bought a second-hand laptop.  Too frightened of the blessed thing to turn it on:  when new technology meets old funk and timid conservatism.   I shall get a techie friend to sit with me while I approach it, if I can bear the thought of his scorn.  

Painters-Online Team

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Notifications have just re-appeared.  I still can't access the Studio though - I'm just in a loop I can't get out of if I click the "already a Studio member" option.
Bobbie Matulja on 02/08/2023 14:16:58
Hi Bobbie, it could be that the subscriptions team have two accounts for you. This has happened before and caused issues with accessing Studio. I have updated your PO account to show a Studio membership - let me know if it's working now. You may need to sign out and back in again Dawn
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Peter Smith

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Posted
All working OK for me now, thanks.

Jenny Harris

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Messaging and notifications all working for me now, thanks.
With Sarah, Phil, Ellen, Rose the dentist, and the granddaughter whose name I forget.

Robert Jones, NAPA

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Posted
Aha - I tell a lie: it's working.  Just not in the same way as it used to - had I been more awake I'd have noticed. Zizz...... I see we have some different removal symbols to play with, too - fun, fun, fun, in the sun, sun, sun!

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