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Caldy woods 3
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The original post to this thread highlighted the new silver artists watercolour tubes and lack of response from W+N. I chipped in later with a different problem, but same lack of response. Having crticised W+N in this thread, I thought it only fair to say that they have since resolved the situation. I bought a small 5ml tube (one of the new silver ones) of Artists watercolour to try and found it to be extremely opaque when it was supposed to be transparent. I emailed them twice, but never got a reply. Robert Jones kindly pointed out that I had probably emailed the wrong W+N office, so I tried again. This time they responded straight away and asked me to return the tube so they could test it. Today I received a very generous 37ml tube (one of the old style white ones) as a replacement.....which is as transparent as I expected the first tube to be.
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