Thank you for your report!
We have received your report and it is currently under investigation by a forum moderator.
Ordring DVDs and books but no refund when out of stock
Welcome to the forum.
Here you can discuss all things art with like-minded artists, join regular painting challenges, ask questions, buy and sell art materials and much more.
Make sure you sign in or register to join the discussions.
Hang on Studio Wall
This is a Studio member-only feature!
Join our Studio membership and save your favourite Painters Online content, from gallery artwork to step-by-step guides, to your own online mood boards. Create your go-to place for inspiration and learning. Plus, members can also enjoy a range of exciting features including monthly art videos and a digital magazine library.
If you are already a Studio member, simply login to your account.
Not a Studio member? Why not try our free 30-day trial - no commitment, no credit card required
Message
Posted
Hi,
I wonder if someone could please give me some advice. After the Christmas rush I ordered some portraiture DVDs and books and checked first that they were all in stock. After confirmation I paid via pay pal. I received the books and DVDs apart from one DVD which was not in stock - but paid for. After a few weeks of asking I was told that the DVD was not available. I asked for my money to be refunded via Pay Pal and I am still awaite despite many e mails to them. I receive replies that they will chase up the Accounts Dept. I then asked for a cheque to be sent to me but e mails are now ignored. Can anyone assist please?
The company is Painters Books, Devon. My first order was almost £50 and potentially the firm could have had many orders, but of course I wouldn't order further from them.
The amount owing to me is only £15, but it is my money which I paid to them immediately.
I apologise if this message is long but have tried to lay it out clearly.
Any help or advice would be appreciated.
Thank you.