New Website FAQ
Here is our guide to accessing the new PaintersOnline website....
1. I'm a previous website user, what do I need to do?
Instead of logging in, you will need to activate your account here Please do not attempt to reset your password prior to completing this step. Your old password will not work, you need to follow this process to log in.
2. I'm not sure if I had an account before, what do I need to do?
You will also need to follow the activate your account procedure here, but if your email is unrecognised, it will redirect you to create an account. Alternatively, if you know your subscriber account number (found on your mailed copy envelope), please use this and find your account here
3. I only ever received emails from you before, never had an account.
To continue enjoying your emails from PaintersOnline, you will need to create an account to continue receiving them.
4. I'm a brand new customer, what do I need to do?
If this is your first time here, please complete the registration form below to get involved in forum discussion and to add to the gallery. Plus, you can choose to receive regular eNewsletters, enter competitions and make purchases easily. You will receive an email to confirm that you're all set up and ready to go!
Is this a paid service now?
No. You can continue to use the website and login to it for free. All the same great features (gallery, forum, news...) will remain free to use. We have introduced a membership that includes a range of new services and that will be premium, but by logging in to the new site, you will be eligible for a free trial of that service. No payment or commitment required!
What does a free trial do?
It provides 30-day access to our premium membership service called Studio. What is it?
How do I get a free trial?
If you are a brand new customer, you can add a free trial to your account here
If you previously had a website account with us, you will automatically get a free 30-day trial when you follow the upgrade procedure
What is the Studio membership and what does it do?
How do I access my artist page so I can promote this to my friends?
Go to "My Account" and your profile is listed at the top. You can share this link elsewhere:
Why are some items listed for sale and how do I buy them?
Paying Studio members have the ability to list their art for sale. If you want to enquire about prices or contact the artist, please press the below:
Is there a limit to how many I can upload per day?
You can only upload 4 images every 24 hours.